REQUEST SOLUTIONS BRIEF: Learn about customer service solutions that improve customer satisfaction, boosting sales revenue
Find out more about how Mass Markets can help transform your customer service solution.
THE MASS MARKETS CUSTOMER SERVICE ADVANTAGE ™
With deep expertise in contact center services our expert operators improve service levels and customer satisfaction with programs designed to retain customers and maximize on customer service selling opportunities.
REAL-TIME & CUSTOM
State of the art enterprise contact center technology, flexible custom integrations and deep reporting and analytics capabilities
COMPLIANCE & SECURITY
Rigorous do-not-call compliance processes and information security standards fully vetted and trusted by Fortune 500 partners.
100% U.S. based workforce across four world class Midwest contact center facilities with a state-of-the-art data center & redundant, diverse network architecture
FORTUNE 500 INFRASTRUCTURE
A scalable solution with an industry leading talent acquisition organization, workforce management infrastructure and training methodology.
POWERFUL REAL-TIME ANALYTICS
See how your program performs in real-time enabling insightful, data-driven decisions. View call volumes, staffing levels, sales data, quality scores and more remotely from your desk.
Custom Dashboard Analytics At No Extra Charge
END-TO-END CONTACT SOLUTIONS, IMPROVING CUSTOMER INTERACTIONS IN THEIR CHANNELS
SERVICE & SALES EXPERTS
OUTBOUND IVR POLLING
Mass Markets’ Contact Center Solutions
Domestic-based Business Process Outsourcing-as-a-Service (BPOaaS) leverages omni-channel software & technology to provide on-demand inbound & outbound contact center services, delivering a distinct business advantage through performance & efficiency.
We execute business-to-business(B2B) & business-to-consumer(B2C) interactions across a wide range of industries. With highly secure infrastructure & agile cloud technology solutions, Mass Markets offers clients a unique combination of business process support & innovative technological framework.