THE MASS MARKETS PARTNER ADVANTAGE ™

Improve customer satisfaction & reach more clients in their preferred channels utilizing omni-channel technology, stronger database analytics, and secure Midwest based contact center infrastructure & human capital. Our pricing is the lowest of any comparable solution.

Need specifics? Our executive solutions team will provide a custom program proposal upon request.

OUTSOURCE DOMESTICALLY

INBOUND CUSTOMER SERVICE SALES PROFESSIONALS

ESTABLISHED INFRASTRUCTURE, WORKFORCE MANAGEMENT, & COMPLETE INTEGRATION

With over 13 years of operational execution, we’ve supported the growth of dozens of Fortune 500 partners, scaling with the fluctuating human capital & infrastructure needs of their multiple industries. Clients prefer Mass Markets responsive contact center methodology & best practices, applying these with their current programs. Let’s solve your growth management problems.

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ON-DEMAND CUTTING-EDGE ENTERPRISE TECHNOLOGY

LIVE-AGENT, ROBO, CHAT, SMS, & IVR CHANNEL CAPABILITIES

Our hands-on executive leadership coordinate the entire outsourcing process, delegating your staffing needs to our award-winning talent acquisition team, complete integration to our experienced Business-Intelligence & IT Team, and workforce management to our veteran supervisors. Our solution allows us to responsively scale with our partner’s needs. Simple and quick to get started..

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REAL-TIME INTERACTION ANALYSIS DASHBOARD

INNOVATIVE QUALITY ASSURANCE & BEHAVIOR ADHERENCE REPORTING

Positive customer interactions result, leading to higher minimum purchases & extended customer life-cycles with our professionally trained agents. Led by industry veterans using state-of-the-art technology, our cost-effective professionals ensure the largest impact with less input. Utilize our proven, yet simple method of outsourcing organizational growth.

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REQUEST SOLUTIONS BRIEF:  Learn about customer service solutions that improve customer satisfaction, boosting sales revenue

Find out more about how Mass Markets can help transform your customer service solution.

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THE MASS MARKETS CUSTOMER SERVICE ADVANTAGE 

With deep expertise in contact center services our expert operators improve service levels and customer satisfaction with programs designed to retain customers and maximize on customer service selling opportunities.

REAL-TIME & CUSTOM

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State of the art enterprise contact center technology, flexible custom integrations and deep reporting and analytics capabilities

COMPLIANCE & SECURITY

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Rigorous do-not-call compliance processes and information security standards fully vetted and trusted by Fortune 500 partners.

DOMESTIC TALENT

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100% U.S. based workforce across four world class Midwest contact center facilities with a state-of-the-art data center & redundant, diverse network architecture

FORTUNE 500 INFRASTRUCTURE

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A scalable solution with an industry leading talent acquisition organization, workforce management infrastructure and training methodology.

POWERFUL REAL-TIME ANALYTICS

See how your program performs in real-time enabling insightful, data-driven decisions. View call volumes, staffing levels, sales data, quality scores and more remotely from your desk.

 

 

Custom Dashboard Analytics At No Extra Charge

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ON-DEMAND LIVE U.S. CALL CENTER AGENTS

Maximize audience reach & quality interactions using live agent resources to make outbound calls, take inbound calls, and handle website chat interactions. A trusted leader in contact center services, there is not a better choice for a live agent solution.

END-TO-END CONTACT SOLUTIONS, IMPROVING CUSTOMER INTERACTIONS IN THEIR CHANNELS

SERVICE & SALES EXPERTS

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AUTOMATED REPORTING

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ON-DEMAND SCALING

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OUTBOUND IVR POLLING

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RESPONSIVELY SCALING WITH OUR CLIENT'S RESULTING GROWTH, THE INDUSTRY PREFERRED OUTSOURCING PARTNER

 

LEARN HOW MASS MARKETS CAN CHANGE EVERYTHING

Mass Markets’ Contact Center Solutions

Domestic-based Business Process Outsourcing-as-a-Service (BPOaaS) leverages omni-channel software & technology to provide on-demand inbound & outbound contact center services, delivering a distinct business advantage through performance & efficiency.

We execute business-to-business(B2B) & business-to-consumer(B2C) interactions across a wide range of industries. With highly secure infrastructure & agile cloud technology solutions, Mass Markets offers clients a unique combination of business process support & innovative technological framework.