QUICKLY OUTSOURCE & SCALE INBOUND TELESALES GROWTH, DOMESTICALLY

Save more clients with our trusted sales professionals & technology, growing revenue from cross- & up-sales of multiple or complex products

DOWNLOAD SOLUTIONS BRIEF: Learn more about Mass Markets’ industry leading telesales offerings.

Find out more about how Mass Markets can help transform your Inbound contact center solutions.

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Solution Brief Graphic

TRUSTED INBOUND TELESALES, DOMESTIC OUTSOURCING PARTNER

Lower costs, retain more customers, & improve sales performance through multiple channels, developing or improving an inbound market penetration strategy & database/lists with our cutting-edge systems/CRM supporting a multi-touch sales cycle, executed by professional Inbound Telesales Agents, expertly trained in either B2B or B2C competencies.

U.S. BASED FACILITIES, RESOURCES, & TALENT

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Higher quality customer interactions with 100% U.S. based, professional sales representatives & state-of-the-art facilities/data-centers

PROVEN COMPLIANCE & SECURITY EXPERTS

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Implement rigorous do-not-call compliance processes and information security standards trusted & fully vetted by Fortune 500 partners

END-TO-END PROGRAM INFRASTRUCTURE

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We scale as you grow with an industry leading talent acquisition organization, workforce management infrastructure, & training methodology

RAPIDLY INTEGRATE ESTABLISHED SYSTEMS

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Outsource growth sooner with on-demand biz-intel & IT teams, quickly integrating & supporting our clients’ established technology

TRACK RECORD OF HIGH PERFORMANCE, IB SALES EXECUTION

HIGH QUALITY CUSTOMER INTERACTIONS

  • Innovative quality assurance and behavior adherence program to inspect service first interactions and communicate results in with agents and management in real time.
  • Gain insight into service & sales behavior trends while establishing links between customer satisfaction, performance, and agent behavior with extensive web based quality analytics.
  • Quality Assurance Representatives maintain a high-impact presence, equipped with blue tooth headsets & tablets for agent monitoring & coaching.

B2B or B2C TELESALES SPECIALIZATION

  • Industry preferred specialization in B2B &/or B2C training programs ensure teams are equipped with the proper skills to deliver best-in-class performance on behalf of clients.
  • Our customer save, cross-sale, & up-sale programs deliver all of the contact center tools & infrastructure of a Fortune 100 sales organization overnight.
  • Reach a larger audience and aid demand generation through a proven multi-touch, omni-channel sales cycle.

WORKFORCE MANAGEMENT

  • Ensure the right people are in place at the right time to achieve sales targets with best in class staffing systems, reporting, forecasting, and workforce management processes.
  • Make real-time adjustments with web based client facing reporting that enables real-time insights into call handling and sales trends.
  • Scale on-demand with industry leading talent acquisition.

POWERFUL REAL-TIME ANALYTICS

See how your program performs in real-time enabling insightful, data-driven decisions. View call volumes, staffing levels, sales data, quality scores and more remotely from your desk.

 

 

Custom Dashboard Analytics At No Extra Charge

Service. Sell. Save. Solve. Scale.

  • Improvement Focused Culture
  • Contact Center Facility & Technology
  • Full Business Continuity
  • Proven Disaster Recovery Planning
  • US Contact Center Service Delivery
  • Spotless Compliance Management
  • Best In Class Executive Oversight
  • Established Integrator Expert
  • Nimble & Responsive Partner

  • Next Gen Chat, E-Mail & Social Platform
  • First Class Onboarding and Training
  • Demonstrated OperationAL Execution
  • Advanced Workforce Management
  • Customer Service Selling Acumen
  • Transparent Client Interaction
  • High Impact Quality Assurance
  • Preeminent Talent Acquisition
  • Robust Reporting & Analytics

Mass Markets’ Contact Center Solutions

Domestic-based Business Process Outsourcing-as-a-Service (BPOaaS) leverages omni-channel software & technology to provide on-demand inbound & outbound contact center services, delivering a distinct business advantage through performance & efficiency.

We execute business-to-business(B2B) & business-to-consumer(B2C) interactions across a wide range of industries. With highly secure infrastructure & agile cloud technology solutions, Mass Markets offers clients a unique combination of business process support & innovative technological framework.