QUICKLY OUTSOURCE & SCALE INBOUND TELESALES GROWTH, DOMESTICALLYSave more clients with our trusted sales professionals & technology, growing revenue from cross- & up-sales of multiple or complex products
DOWNLOAD SOLUTIONS BRIEF: Learn more about Mass Markets’ industry leading telesales offerings.
Find out more about how Mass Markets can help transform your Inbound contact center solutions.
TRUSTED INBOUND TELESALES, DOMESTIC OUTSOURCING PARTNER
Lower costs, retain more customers, & improve sales performance through multiple channels, developing or improving an inbound market penetration strategy & database/lists with our cutting-edge systems/CRM supporting a multi-touch sales cycle, executed by professional Inbound Telesales Agents, expertly trained in either B2B or B2C competencies.
U.S. BASED FACILITIES, RESOURCES, & TALENT
Higher quality customer interactions with 100% U.S. based, professional sales representatives & state-of-the-art facilities/data-centers
PROVEN COMPLIANCE & SECURITY EXPERTS
Implement rigorous do-not-call compliance processes and information security standards trusted & fully vetted by Fortune 500 partners
END-TO-END PROGRAM INFRASTRUCTURE
We scale as you grow with an industry leading talent acquisition organization, workforce management infrastructure, & training methodology
RAPIDLY INTEGRATE ESTABLISHED SYSTEMS
Outsource growth sooner with on-demand biz-intel & IT teams, quickly integrating & supporting our clients’ established technology
TRACK RECORD OF HIGH PERFORMANCE, IB SALES EXECUTION
HIGH QUALITY CUSTOMER INTERACTIONS
- Innovative quality assurance and behavior adherence program to inspect service first interactions and communicate results in with agents and management in real time.
- Gain insight into service & sales behavior trends while establishing links between customer satisfaction, performance, and agent behavior with extensive web based quality analytics.
- Quality Assurance Representatives maintain a high-impact presence, equipped with blue tooth headsets & tablets for agent monitoring & coaching.
B2B or B2C TELESALES SPECIALIZATION
- Industry preferred specialization in B2B &/or B2C training programs ensure teams are equipped with the proper skills to deliver best-in-class performance on behalf of clients.
- Our customer save, cross-sale, & up-sale programs deliver all of the contact center tools & infrastructure of a Fortune 100 sales organization overnight.
- Reach a larger audience and aid demand generation through a proven multi-touch, omni-channel sales cycle.
- Ensure the right people are in place at the right time to achieve sales targets with best in class staffing systems, reporting, forecasting, and workforce management processes.
- Make real-time adjustments with web based client facing reporting that enables real-time insights into call handling and sales trends.
- Scale on-demand with industry leading talent acquisition.
POWERFUL REAL-TIME ANALYTICS
See how your program performs in real-time enabling insightful, data-driven decisions. View call volumes, staffing levels, sales data, quality scores and more remotely from your desk.
Custom Dashboard Analytics At No Extra Charge
Service. Sell. Save. Solve. Scale.
- Improvement Focused Culture
- Contact Center Facility & Technology
- Full Business Continuity
- Proven Disaster Recovery Planning
- US Contact Center Service Delivery
- Spotless Compliance Management
- Best In Class Executive Oversight
- Established Integrator Expert
- Nimble & Responsive Partner
- Next Gen Chat, E-Mail & Social Platform
- First Class Onboarding and Training
- Demonstrated OperationAL Execution
- Advanced Workforce Management
- Customer Service Selling Acumen
- Transparent Client Interaction
- High Impact Quality Assurance
- Preeminent Talent Acquisition
- Robust Reporting & Analytics
Mass Markets’ Contact Center Solutions
Domestic-based Business Process Outsourcing-as-a-Service (BPOaaS) leverages omni-channel software & technology to provide on-demand inbound & outbound contact center services, delivering a distinct business advantage through performance & efficiency.
We execute business-to-business(B2B) & business-to-consumer(B2C) interactions across a wide range of industries. With highly secure infrastructure & agile cloud technology solutions, Mass Markets offers clients a unique combination of business process support & innovative technological framework.