LIVE AGENT AND IVR BASED MARKET RESEARCH SURVEY SOLUTIONS

Providing enterprises with on-demand, professional and flexible U.S. based market research surveying solutions.

REQUEST SOLUTION BRIEF: Learn more about our market research solutions

Find out more about how Mass Markets can help transform your market research surveying by downloading our solutions brief below

  • This field is for validation purposes and should be left unchanged.
  • This field is for validation purposes and should be left unchanged.
Solution Brief Graphic

LEADING PROVIDER OF MARKET RESEARCH PHONE SURVEYS

Lower costs, improve data accuracy and improve quality of services with professional market research surveyors expertly trained to collect market research data.

Quota Management & Layered Validation 

Call Centers Icon

Improve collection management processes with quota based program scripting and automation

End-to-End Program Infrastructure

Do Not Call Icon

Move quickly with end-to-end infrastructure including staffing, technology, data collection & reporting

Real-Time Reporting & Analytics

Scaleable Labor Icon

Ensure data accuracy with specially trained survey, coding and reporting teams

U.S. Based Facilities & Resources

Flexible Technology Icon

Yield high quality customer interactions with 100% U.S. surveyors & state-of-the-art facilities

QUICKLY UNDERSTAND YOUR BRAND’S MARKET PRESENCE, GATHERING STRONGER DATA FOR LESS

UNDERSTAND CUSTOMER PERCEPTION

  • Proven staffing procedures: Background/ Drug Screening & Professional/ Objective Training
  • Uninterupted workflow with Mobile Quality Assurance Supervisors & Custom-Escalation Procedures

HIGH-OUTPUT AUTOMATION

  • Hands on executive leadership design & direct projects, identifying client goals & KPIs
  • Yield more from every interaction with automated management, technology, & data

IMPROVE CONTACTS & EXTEND REACH

  • Understand uncommon segments & concentrate resources with Quota Management
  • Reach consumers where they are, using more channels:  Phone, Email, SMS, Chat, Web-Form

POWERFUL REAL-TIME ANALYTICS

See how your program performs in real-time enabling insightful, data-driven decisions. View call volumes, staffing levels, sales data, quality scores and more remotely from your desk.

Custom Dashboard Analytics At No Extra Charge

BEST IN CLASS PEOPLE, PROCESS AND INFRASTRUCTURE

FORTUNE 500 INFRASTRUCTURE

  • State-of-the-Art Facility & Technology
  • Spotless Compliance Management
  • Best In Class Executive Oversight
  • Established Integration Expert
  • Improvement Focused Culture
  • Nimble & Responsive Partner
  • Full Business Continuity

PROVEN PROCESSES

  • Next Gen Chat, E-Mail & Social Platform
  • Demonstrated Operational Execution
  • Advanced Workforce Management
  • Transparent Client Interaction
  • High Impact Quality Assurance
  • Preeminent Talent Acquisition
  • Robust Reporting & Analytics

Mass Markets’ Contact Center Solutions

Domestic-based Business Process Outsourcing-as-a-Service (BPOaaS) leverages omni-channel software & technology to provide on-demand inbound & outbound contact center services, delivering a distinct business advantage through performance & efficiency.

We execute business-to-business(B2B) & business-to-consumer(B2C) interactions across a wide range of industries. With highly secure infrastructure & agile cloud technology solutions, Mass Markets offers clients a unique combination of business process support & innovative technological framework.