AT MASS MARKETS WE

SAVE. SELL. SERVICE. SOLVE.

YOUR CUSTOMERS & PROSPECTS

★ ★ ★ ★ ★ VIA AMERICAN CALL CENTERS ★ ★ ★ ★ ★

U.S. Based, Live Agent/Omni-Channel Contact Center Services. Infrastructure, Technology, and Talent for Growing Enterprises & Fortune 500s

PROVEN & SCALABLE, CONTACT CENTER SOLUTIONS

REAL-TIME AUDITING, RAPIDLY INTEGRATED TO LOWER COSTS

Consolidate & test your current vendors’ efficacy, leveraging our 13 years of private/public industry expertise. Reduce costs by increasing customer satisfaction with our state-of-the-art infrastructure, cutting-edge cloud technology, & cost-effective talent pools. We scale with your message/call volume, managing only the relevant contact channels.

END-TO-END PROGRAM INFRASTRUCTURE

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Responsively scale with our talent acquisition automation, workforce managementt infrastructure, & training methodologies

FORTUNE 500 SECURITY & COMPLIANCE

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Avoid fines & red flags, use our simple compliance & security standards, trusted & fully vetted by Fortune 500 partners

ON-DEMAND ANALYTICS & REPORTING

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Know in the now with flexible, real-time reporting & deep analytics, easily integrating with established or old technology

AMERICAN, MULTI-CHANNEL PROFESSIONALS

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Manage larger contact volumes with shorter, higher quality interactions utilizing our professionally-trained representatives

SOLUTIONS

  • Customer Service
  • Appointment Scheduling
  • Information Services
  • Technical Support
  • Hotline
  • Answering Services
  • Phone Polls & Surveys
  • Fulfillment
  • Reservations
  • Back Office
  • Program Enrollment
  • Inside Sales
  • Complaint Resolution
  • Processing
  • Case Work

EXPERIENCE

SOLUTION SAMPLE

  • Customer Service
  • Inside Sales
  • Information Services
  • Technical Support
  • Processing
  • Answering Services
  • Phone Polls & Surveys
  • Fulfillment
  • Reservations
  • Program Enrollment
  • Back Office
  • Complaint Resolution
  • Case Work
  • Hotline

EXPERIENCE

8x TIME

HAVE A PROJECT IN MIND?

LET’S ACCOMPLISH IT TOGETHER

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The Mass Markets team is ready to support any call center needs. For a complete brief of our inbound & outbound solutions, please click the button below!