AT MASS MARKETS WE

SAVE. SELL. SERVICE. SOLVE.

YOUR CUSTOMERS & PROSPECTS

★ ★ ★ ★ ★ VIA AMERICAN CALL CENTERS ★ ★ ★ ★ ★

A Small U.S. Based, Live Agent/Omni-Channel Contact Center Services. Infrastructure, Technology, and Talent for Growing Enterprises & Government Agencies

SAM-REGISTRATION: ACTIVE

DUNS: 079130138

CAGE: 7JX51

PROVEN & SCALABLE, CONTACT CENTER SOLUTIONS

REAL-TIME AUDITING, RAPIDLY INTEGRATED TO LOWER COSTS

Consolidate & test your current vendors’ efficacy, leveraging our 13 years of private/public industry expertise. Reduce costs by increasing customer satisfaction with our state-of-the-art infrastructure, cutting-edge cloud technology, & cost-effective talent pools. We scale with your call/message volume, managing only the relevant contact channels.

HAVE A PROJECT IN MIND?

LET’S ACCOMPLISH IT TOGETHER

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The Mass Markets team is ready to support your government contracting needs. For a complete brief of our GSA vendor solutions, please click the button below. For an immediate response, please contact Anthony Marlowe with any questions at (319) 541-9694 or info@massmarkets.com

CONTACT US

END-TO-END PROGRAM INFRASTRUCTURE

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From award-winning recruiting to real-time reporting & analytics, we supply all the technology, processes, & talent

FORTUNE 500 SECURITY & COMPLIANCE

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Avoid fines & red flags, use our simple compliance & security standards, trusted & fully vetted by Fortune 500 partners

ON-DEMAND ENTERPRISE SCALING

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Responsively scale with over 2500 seats across 4 American contact centers, with more facilities coming soon!

PRIME & SUBPRIME CONTACTRACTING

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Manage larger contact volumes with shorter, higher quality interactions utilizing our professionals

SOLUTIONS

  • Customer Service
  • Appointment Scheduling
  • Information Services
  • Technical Support
  • Hotline
  • Answering Services
  • Phone Polls & Surveys
  • Fulfillment
  • Reservations
  • Back Office
  • Program Enrollment
  • Inside Sales
  • Complaint Resolution
  • Processing
  • Case Work

SOLUTION SAMPLE

  • Customer Service
  • Inside Sales
  • Information Services
  • Technical Support
  • Processing
  • Answering Services
  • Phone Polls & Surveys
  • Fulfillment
  • Reservations
  • Program Enrollment
  • Back Office
  • Complaint Resolution
  • Case Work
  • Hotline

EXPERIENCE

CORPORATE
HEADQUARTERS

2937 Sierra Ct SW
Iowa City, IA 52240

SIN #’s:

132-32 – Software Maintenance as a Product

132-51 – Information Technology (IT) Professional Services

132-52 – eCommerce & Subscription Services

132-100 – Ancillary Supplies &/or Services

 

PSC CODES:

D – ADP & TELECOMMUNICATIONS

L – Technical Representative SVCS.

R – Support SVC (prof, admin, mgmt)

NAICS CODES:

561422 – Telemarketing Bureaus & Other Contact Centers

561421 – Telephone Answering Services

541512 – Computer System Design Services

541613 – Marketing Consulting Services

561320 – Temporary Help Services

517919 – All other Telecommunications

511210 – Software Publishers

561499 – All Other Business Support Services