AT MASS MARKETS WE
SAVE. SELL. SERVICE. SOLVE.
YOUR CUSTOMERS & PROSPECTS
★ ★ ★ ★ ★ VIA AMERICAN CALL CENTERS ★ ★ ★ ★ ★
A Small U.S. Based, Live Agent/Omni-Channel Contact Center Services. Infrastructure, Technology, and Talent for Growing Enterprises & Government Agencies
SAM-REGISTRATION: ACTIVE
DUNS: 079130138
CAGE: 7JX51
PROVEN & SCALABLE, CONTACT CENTER SOLUTIONS
REAL-TIME AUDITING, RAPIDLY INTEGRATED TO LOWER COSTS
Consolidate & test your current vendors’ efficacy, leveraging our 13 years of private/public industry expertise. Reduce costs by increasing customer satisfaction with our state-of-the-art infrastructure, cutting-edge cloud technology, & cost-effective talent pools. We scale with your call/message volume, managing only the relevant contact channels.
HAVE A PROJECT IN MIND?
LET’S ACCOMPLISH IT TOGETHER
The Mass Markets team is ready to support your government contracting needs. For a complete brief of our GSA vendor solutions, please click the button below. For an immediate response, please contact Anthony Marlowe with any questions at (319) 541-9694 or [email protected]
END-TO-END PROGRAM INFRASTRUCTURE
From award-winning recruiting to real-time reporting & analytics, we supply all the technology, processes, & talent
FORTUNE 500 SECURITY & COMPLIANCE
Avoid fines & red flags, use our simple compliance & security standards, trusted & fully vetted by Fortune 500 partners
ON-DEMAND ENTERPRISE SCALING
Responsively scale with over 2500 seats across 4 American contact centers, with more facilities coming soon!
PRIME & SUBPRIME CONTACTRACTING
Manage larger contact volumes with shorter, higher quality interactions utilizing our professionals
SOLUTIONS
- Customer Service
- Appointment Scheduling
- Information Services
- Technical Support
- Hotline
- Answering Services
- Phone Polls & Surveys
- Fulfillment
- Reservations
- Back Office
- Program Enrollment
- Inside Sales
- Complaint Resolution
- Processing
- Case Work
SOLUTION SAMPLE
- Customer Service
- Inside Sales
- Information Services
- Technical Support
- Processing
- Answering Services
- Phone Polls & Surveys
- Fulfillment
- Reservations
- Program Enrollment
- Back Office
- Complaint Resolution
- Case Work
- Hotline
EXPERIENCE
CORPORATE
HEADQUARTERS
2937 Sierra Ct SW
Iowa City, IA 52240
SIN #’s:
132-32 – Software Maintenance as a Product
132-51 – Information Technology (IT) Professional Services
132-52 – eCommerce & Subscription Services
132-100 – Ancillary Supplies &/or Services
PSC CODES:
D – ADP & TELECOMMUNICATIONS
L – Technical Representative SVCS.
R – Support SVC (prof, admin, mgmt)
NAICS CODES:
561422 – Telemarketing Bureaus & Other Contact Centers
561421 – Telephone Answering Services
541512 – Computer System Design Services
541613 – Marketing Consulting Services
561320 – Temporary Help Services
517919 – All other Telecommunications
511210 – Software Publishers
561499 – All Other Business Support Services