AT MASS MARKETS WE

SAVE. SELL. SERVICE. SOLVE.

YOUR CUSTOMERS & PROSPECTS

★ ★ ★ ★ ★ VIA AMERICAN CALL CENTERS ★ ★ ★ ★ ★

U.S. Based, Live Agent/Digital Contact Center Services. Infrastructure, Technology, and Talent for Growing Retailers & Fortune 500s

PROVEN & SCALABLE, RETAIL CONTACT CENTER SOLUTIONS

LOWER COSTS-TO-ACQUIRE & RAISE BRAND LOYALTY WITH LIVE-AGENTS & TECHNOLOGY

Consolidate & test your current vendors’ customer service & inside telesales efficacy, leveraging our 13 years of industry expertise. Reduce costs by increasing customer satisfaction with our state-of-the-art infrastructure, cutting-edge cloud technology, & cost-effective talent pools. Our end-to-end solutions scale with your message/call volume, managing only the relevant social & contact channels.

INBOUND & OUTBOUND, B2B + B2C AGENTS

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Manage larger contact volumes with shorter, higher quality interactions utilizing our professionally-trained representatives

CATCH OVERFLOW & EXTEND HOURS

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Immediately ensure the quality of your customers’ experience, monitoring conversations across multiple channels with the latest cloud technology.

REAL-TIME ANALYTICS & AUTO-REPORTING

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Know in the now with flexible, real-time reporting & deep analytics, easily integrating with established or old technology

BUILD HIGH-VALUE BRAND LOYALTY

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Responsively scale with our talent acquisition automation, workforce management infrastructure, & training methodologies

SOLUTIONS

  • Customer Service
  • Appointment Scheduling
  • Information Services
  • Technical Support
  • Hotline & Live-Chat
  • Answering Services
  • Phone Polls & Surveys
  • Order Fulfillment
  • Reservations
  • Back Office
  • Program Enrollment
  • Inside Telesales
  • Complaint Resolution
  • Order Processing
  • Loyalty & Rewards

SOLUTION SAMPLE

  • Program Enrollment
  • Inside Telesales
  • Complaint Resolution
  • Order Processing
  • Loyalty & Rewards
  • Answering Services
  • Phone Polls & Surveys
  • Order Fulfillment
  • Reservations
  • Back Office
  • Customer Service
  • Appointment Scheduling
  • Information Services
  • Technical Support
  • Hotline & Live-Chat

EXPERIENCE

8x TIME

HAVE A PROJECT IN MIND?

LET’S ACCOMPLISH IT TOGETHER

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The Mass Markets team is ready to support your retail needs. For a complete brief of our retail solutions, please click the button below for more info