AT MASS MARKETS WE

SAVE. SELL. SERVICE. SOLVE.

YOUR CUSTOMERS & PROSPECTS

★ ★ ★ ★ ★ VIA AMERICAN CALL CENTERS ★ ★ ★ ★ ★

U.S. Based, Live Agent/Omni-Channel Contact Center Services. Infrastructure, Technology, and Talent for Growing Telecommunication Enterprises & Fortune 500s

PROVEN & SCALABLE, TELECOM CONTACT CENTER SOLUTIONS

LOWER COSTS-TO-ACQUIRE WITH LIVE-AGENT & DIGITAL EXPERTISE

Consolidate & test your current vendors’ customer service & inside sales efficacy, leveraging our 13 years of private/public Telecom industry expertise. Reduce costs by increasing customer satisfaction with our state-of-the-art infrastructure, cutting-edge cloud technology, & cost-effective talent pools. Our end-to-end solutions scale with your message/call volume, managing only the relevant social & contact channels.

LOWER CTA, 13 YEARS OF TELECOM EXPERTISE

Scaleable Labor Icon

Responsively scale with our talent acquisition automation, workforce management infrastructure, & training methodologies

FORTUNE 100 SECURITY & COMPLIANCE GURUS

Do Not Call Icon

Avoid fines & red flags, leverage our simple compliance & security standards, trusted & fully vetted by Fortune 500 partners

REAL-TIME ANALYTICS & AUTO-REPORTING

Flexible Technology Icon

Know in the now with flexible, real-time reporting & deep analytics, easily integrating with established or old technology

INBOUND & OUTBOUND, B2B + B2C AGENTS

Call Centers Icon

Manage larger contact volumes with shorter, higher quality interactions utilizing our professionally-trained representatives

SOLUTIONS

  • Customer Service
  • Appointment Scheduling
  • Information Services
  • Technical Support
  • Hotline
  • Answering Services
  • Phone Polls & Surveys
  • Fulfillment
  • Reservations
  • Back Office
  • Program Enrollment
  • Inside Sales
  • Complaint Resolution
  • Processing
  • Case Work

SOLUTION SAMPLE

  • Customer Service
  • Inside Sales
  • Information Services
  • Technical Support
  • Processing
  • Answering Services
  • Phone Polls & Surveys
  • Fulfillment
  • Reservations
  • Program Enrollment
  • Back Office
  • Complaint Resolution
  • Case Work
  • Hotline

EXPERIENCE

8x TIME

HAVE A PROJECT IN MIND?

LET’S ACCOMPLISH IT TOGETHER

solid-white-line-small
The Mass Markets team is ready to support your Telecommunication needs. For a complete brief of our Telecom solutions, please click the button below for more info